Privacy Policy

A legal disclaimer

Last Updated: [17th March 2025]

Introduction
Welcome to Vacay or Stay’s privacy policy. At Vacay or Stay, we are committed to protecting your privacy and ensuring that your personal data is handled safely and securely. This policy explains how we collect, use, store, and protect your personal information when you use our website, mobile application, or interact with our services. Please read this policy carefully to understand how your personal data is managed.

1. Information We Collect
We may collect and process the following types of personal information about you:

Identity Data: Includes your first name, last name, username, title, and passport details.
Contact Data: Includes your address, email address, and phone number.
Financial Data: Includes your payment card details, billing information, and bank account details.
Transaction Data: Includes details of products and services you have purchased or enquired about.
Technical Data: Includes IP address, browser type and version, operating system, and device information.
Profile Data: Includes username, preferences, feedback, and details about products or services you have purchased.
Usage Data: Includes how you use our website, mobile app, and other services.
Marketing and Communications Data: Includes your preferences for receiving marketing communications from us and your communication preferences.

2. How We Collect Your Information
We collect your information through various methods, including:

Direct Interactions: When you contact us, sign up for our services, purchase products, subscribe to newsletters, or make inquiries.
Automated Technologies: We use cookies and similar technologies to collect technical data, such as your browsing behaviour on our website.
Third Parties: We may receive personal data from third-party service providers, such as payment processors, travel suppliers, and analytics providers.

3. How We Use Your Information
We use the information we collect from you for the following purposes:

To provide you with the products and services you request.
To manage and process your bookings, reservations, and payments.
To personalize your experience on our website or app.
To send you marketing communications if you have opted in.
To improve our website and services based on your feedback and usage patterns.
To comply with legal obligations and resolve disputes.

4. How We Protect Your Information
We take the protection of your personal data seriously. We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the internet or electronic storage method is 100% secure, and we cannot guarantee the absolute security of your information.

5. Sharing Your Information
We may share your personal data with the following categories of third parties:

Service Providers: To perform functions such as processing payments, managing bookings, or delivering services.
Business Partners: For marketing purposes or to offer you additional products or services related to your travel needs.
Legal Authorities: If required by law, to comply with legal processes or to protect our rights.

We do not sell or rent your personal data to third parties.

6. International Transfers
Your personal data may be transferred to and stored in countries outside your home country. We ensure that any such transfers comply with applicable data protection laws and that appropriate safeguards are in place to protect your data.

7. Data Retention
We will retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. Once your data is no longer needed, we will securely delete or anonymize it.

8. Your Legal Rights
You have the following rights regarding your personal data:

Access: You can request access to the personal data we hold about you.
Correction: You can request that we correct any inaccurate or incomplete personal data.
Erasure: You can request the deletion of your personal data under certain circumstances.
Restriction: You can request that we restrict the processing of your personal data in certain situations.
Objection: You can object to the processing of your personal data, particularly for marketing purposes.
Data Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format.

If you wish to exercise any of these rights, please contact us using the contact details below.

9. Third-Party Links
Our website may contain links to third-party websites, plug-ins, or applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites, and we are not responsible for their privacy practices. We encourage you to read the privacy policy of every website you visit.

10. Cookies
We use cookies and similar technologies to enhance your browsing experience on our website. For more information about how we use cookies, please refer to our Cookie Policy.

11. Changes to This Privacy Policy
We may update this privacy policy from time to time. When we make significant changes, we will notify you by email or by posting a prominent notice on our website. The most recent version of the privacy policy will always be available on our website.

12. Contact Us
If you have any questions about this privacy policy or our privacy practices, or if you wish to exercise your legal rights, please contact us at:

Vacay or Stay
Email: info@vacayorstay.com
Phone: +447862 430705

Glossary:

Personal Data: Any information relating to an identified or identifiable natural person.
Processing: Any operation performed on personal data, including collection, storage, and use.

This privacy policy is designed to meet the requirements for data protection laws like the GDPR and UK Data Protection Act.